I agree with you; Amazon servers receiving 80,000 or 800,000 requests per second or 8,000,000 is all a different ballgame than it is for 800 individual actual families around the world (or 8,000 or 80,000) to get their telephones totally buggered up before work that morning on any given workday -- just because somebody trustworthy has advised them to play it super safe without making equally sure the listeners were understanding the UX difficulties of recovering their smartphone's functionality in certain mundane use cases, etc, which would ensue. That's a lot of panic to deal with. Apple user help forum volunteers would be helpless to reach all the affected frustrated people.