+1 for O'Reilly Customer Service: when they released The Cathedral and The Bazaa... | Hacker News

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kranner on March 16, 2012 | parent | context | favorite | on: A+ for O'Reilly Customer Service: Keep the books a...

+1 for O'Reilly Customer Service: when they released The Cathedral and The Bazaar (or was it Free as in Freedom?, can't say for sure), I wrote to them saying that it was funny that a book on free software wasn't itself free to read.

They shipped me a free copy and a Python T-shirt (to India). I was in my teens: life-long fan since.

gonzo on March 16, 2012 | [–]

CATB isn't about Freedom, it's about the business model of Open Source

zackattack on March 16, 2012 | [–]

I bet that a lot of startups don't engage in that kind of customer service since it's uncertain whether they'll even be in business in five years.

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