Having done some tech support before, you are an exception. The vast majority of things customers ask are along the lines of "how do I <thing explained on the faq page>" and "how do I <basic technical question that is not specific to the product, they just don't know how to use their computer>".
An LLM is basically perfect to answer these. It would be nice if there was improvements to detection that the bot can not directly answer the question.
Is it just me or have archive.org links become absurdly slow for everyone? It took a whole minute to load this, and I don't think it used to be this bad like a year ago...
And this is something to boast about? Should that 0.01 need to behave as the rest or leave you?
Isn't this practically saying I am not interested in the customers that are good citizens.
An LLM is basically perfect to answer these. It would be nice if there was improvements to detection that the bot can not directly answer the question.