I strongly disagree, I don't care how terrible their english is or whatever - ha... | Hacker News

Hacker Newsnew | past | comments | ask | show | jobs | submit

		whimsicalism on July 23, 2023 \| parent \| context \| favorite \| on: Shopify employee breaks NDA to reveal firm replaci... I strongly disagree, I don't care how terrible their english is or whatever - having a live person is almost always infinitely better compared to the bot.

smeej on July 23, 2023 [–]

Tier 1 agents don't get to make decisions. They have scripts, on flow charts and they get fired if they deviate from the script.

Dealing with a human whose job is to function as a bot is worse than just dealing with a bot.

Consider applying for YC's Fall 2025 batch! Applications are open till Aug 4
Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact