I have to echo your same sentiments. I swore off them a year ago when I provided support with step-by-step screenshots of how to produce my exact error, and even the error itself. The support told me it wasn't an issue and closed it.
A friend and coworker of mine went to work for shopify in support. He was the engine behind two amazing support teams at the companies we worked at, and he was so excited and optimistic to take on that task at shopify.
He’s so over it now. He hasn’t been affected by layoffs but deeply wished he was, because it would give him the financial mobility to make a change. He has expressed that the support they offer has deteriorated dramatically since he started, and I’ve wondered how much that’s his own dissatisfaction vs reality… But what I’m reading suggests he’s probably on point. It seems pretty bad.
