I tried to find people complaining about being left on hold by shopify support and got nothing on twitter. All the complaints are about the account payments being on hold, i.e. shitty but par for the course risk/compliance issues.
The remaining thread content is the sort of inference and speculation that anyone with the right political bent could have made, given a few hours to research the company.
I went through the same exercise as you, I carefully read the thread for any information that could be under NDA or even evidence that the thread author even worked for Shopify and found nothing credible. The author does claim to be an employee but all of the supposed inside information is either publicly available or so vague and unsupported I can't take it seriously. This is not a credible piece.
I see these like Blake Lemoine. Obvious propaganda meant to push the corporate message harder. That message being: "Labor is being devalued. Expect to earn less." The very specific reach and targeting of these articles is a good hint here, I think.
If these "chat bots" were actually capable of what is claimed, none of this would be necessary, and no NDAs would need to be "broken" for the world to know about it.
It's like imagining a Ford factory worker in 1907 breaking an NDA to tell us all "cars are coming."
I tried to find people complaining about being left on hold by shopify support and got nothing on twitter. All the complaints are about the account payments being on hold, i.e. shitty but par for the course risk/compliance issues.
The remaining thread content is the sort of inference and speculation that anyone with the right political bent could have made, given a few hours to research the company.