Almost every encounter I've had with "human" tech support in the last 5 years or so has been: 1. Me asking a question, 2. Support entering it into a computer, 3. Computer does something, 4. Support tells me what computer says. They aren't empowered to go off their scripts, exercise human judgment or to solve problems. Sadly, this work might as well be an AI chat bot at this point.

In a just world, the profits and cost savings captured by AI and automation would go to the displaced workers rather than the owners and customers, but that's politically impossible at least in the USA.