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nvr219
on July 22, 2023
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Shopify employee breaks NDA to reveal firm replaci...
As a customer: because the quality of service I get from a robot is much worse than the quality of service I get from a human being, in general.
yreg
on July 22, 2023
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Have you as a customer interacted with LLM that replaced a human role?
I don't think experience with pre-LLM chatbots is relevant here.
wussboy
on July 22, 2023
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Agreed. I called because I need a human to fix my problem. If it could have been fixed on the website I would have fixed it there.
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