I used to work in the industry and my experience had been that companies who don't care about customer service will have shitty customer service, bots or not. The opposite is true as well.
I have seen simple request bounce between up to 15 customer service reps without the end user getting what they wanted. On the contrary I think some of the best customer service is when there is no need for customer service at all.
I used to work in the industry and my experience had been that companies who don't care about customer service will have shitty customer service, bots or not. The opposite is true as well.
I have seen simple request bounce between up to 15 customer service reps without the end user getting what they wanted. On the contrary I think some of the best customer service is when there is no need for customer service at all.