Airbnb customer support isn't equipped to handle complicated cases. They pass the buck from one support person to the other and their staff doesn't understand the company's own policies. I'm hesitant to use Airbnb nowadays after three bad experiences where hosts lied to customer support in order to avoid refunding some or all of my money when things went wrong.
Airbnb customer support isn't equipped to handle complicated cases. They pass the buck from one support person to the other and their staff doesn't understand the company's own policies. I'm hesitant to use Airbnb nowadays after three bad experiences where hosts lied to customer support in order to avoid refunding some or all of my money when things went wrong.
Never had that problem with Booking.