This is so true. Around 2015 I went to buy a house I the Bay Area. I was at a new startup and my income was quite low. I applied for mortgages but got turned down. Rules about income (your paycheck not balances) to payment were quite strict after 2008. To be clear I could write a check for the house. I call my money guy (I had a modest exit a few years before). He said, “I thought we talked about this at the start, but you need anything financially, legally, etc. you call me.” 24 hours later I had a loan from a private bank that did not have to follow the rules because they did not sell the mortgages on. My advisor has a JD and a CFA and is worth every penny as I have neither of those.
I have a new startup now and bank with Chase. I will say the banker asked the right questions, understood this was a startup and went into all they could offer. My biggest gripe with Chase that some above said SVB sorted, is the ability to get a credit card in a company name without being tied to personal, at the size we are.
100%, a good relationship with your banker makes financial issues a non issue. that's literally their job, make your financial issues non-issues.
Obviously good relationships with good bankers only happen if you have sufficient assets that financial problems are not usually a lack of assets problem. :) Every bank will be different in the $$ amounts/assets you need to have to get access to the concierge banker pool. Also every bank has a different name for their private/concierge banking.
Generally speaking $1M or more is sort of the minimum amount to have access to the banks good banker people. When you get into the 20-30M range, you can start thinking about sharing a private office with a few other people also in that range, and when you get into 100M or more you can think about starting your own private office, where you hire a full time money person or three to manage it all for you, and they will deal with the concierge bankers. Private/Family offices are sort of concierge banking plus. The Plus is, they will handle your entire family(however you choose to define it), they will teach you and your family whatever you need to know, they will handle budgets, paying bills all that stuff. They will sort out actually purchasing stuff, organizing trips, generally the sky is the limit here.
At BOA, with $100k worth of assets you can get into Platinum Honors which is good banking, but not at the same level as concierge banking. I.e. you don't get access to private banking, but whenever you walk in or make an appt, the BOA person you get will generally do their best to make you happy. Chase has a similar sort of program I believe, but am unfamiliar with it.
I have a new startup now and bank with Chase. I will say the banker asked the right questions, understood this was a startup and went into all they could offer. My biggest gripe with Chase that some above said SVB sorted, is the ability to get a credit card in a company name without being tied to personal, at the size we are.