Definitely agree that a good customer experience is key here. We're not shipping half baked hardware to end customers. That's what engineering development (alpha build, design validation build, production validation build, home pilot) is for. After all that happens, then customers can an install (and one that's well designed and tested).
"We're not shipping half baked hardware to end customers. That's what engineering development (alpha build, design validation build, production validation build, home pilot) is for."
I can appreciate that. I am sure you will also agree a single part of a complex system can render it inoperable. When I consider the consequences, at 15° F (which is about the yearly low in my part of the US), of a failed part then I consider what that means to my wife and children and the value of the experimental but proven design becomes much less.
