2 years ago, I went to an Samsung authorized third party repair shop to to have a cracked screen replaced. They told me it will take 5 weeks to have my phone repaired.

I then went to an unauthorized repair shop and they replaced my cracked screen with an unauthorized replacement part that only had 2 finger multi-touch (without telling me of course).

I don't personally own Apple devices, but from people close to me I know first hand that Apple's service is usually better than my experience two years ago.