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After canceling 5,400 flights, I can't see how Southwest can afford not to test. Even if they only made $1000 off each flight, that's still $5 million they just lost.



They probably would not have made it this far if they tested for every possible scenario, their margins are razor thin.

Anyway, doesn't even the best testing only catch 40% of bugs or thereabouts? It's not a silver bullet.


It's not any bullet, but spending a week each year to do downtime testing is going to expose more issues than not spending any time on it at all.




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