Had a similar thing happening. Never any problems. Then account disabled.
I thought, well this is Stripe, they’re awesome. I’ll email them. They’ll help.
Well, big surprise. Customer support was just bots and boilerplate answers, after weeks of waiting.
Mentioned my issue in passing on a thread here (I resent having to make a fuss on social media just to get some special attention). I was told to contact one of their people directly. I did that a few months ago. And he actually did email me back. But then he first forgot about my case for another two weeks. And then he said he would look into it immediately, but all I got is a bunch of automated emails asking me to validate my email address and things kind that. I did all of that, but it changed nothing. And my account is still suspended.
I will continue to use Stripe for MVPs and such. But I now consider it a toy solution that can’t be trusted for running a business.
Stripe cut off my revenue and deactivated customer facing payment pages. They did so without giving me prior notice, and I haven’t found a single person to talk to who would know what is going on in almost half a year now.
They’re putting their customers in serious risk of financial losses and potential insolvency. And they do not care, do not help and do not even explain.
That is the inverse of customer obsession. I wonder if the Collison brothers have lost interest in running their business like Bezos did with Amazon a few years ago.
Perhaps you are right. It’s not something I have thought a lot about. It looks good, and I know how to implement it. So I thought for money I don’t actually need it might still be usable.
But you’re right about inertia. There’s a real danger I’d end up sticking with them and hoping for the best, and then being in the same situation again.
Thing is, after having such problems with Stripe, in whom I had a lot of trust, I am very much interested in cutting out the middleman as much as possible.
See, a physical bank would never be allowed to simply turn off my ability to receive money without prior notice. And if they did, I could sue the hell out of them. But with all of these Internet companies, I don’t feel I have that security.
I have heard that the European Union plans to offer their own payment system. So perhaps the government sector will catch up. The idea that one should depend on private sector companies in order to participate in commerce seems quite odd.
Otherwise, these issues have made me a lot more willing to go old school and just send out invoices. That sounds like the 1990s, and surely has its own problems. But at least I am in control.
I am definitely open for suggestions though! Interested in hearing what you would suggest.
I thought, well this is Stripe, they’re awesome. I’ll email them. They’ll help.
Well, big surprise. Customer support was just bots and boilerplate answers, after weeks of waiting.
Mentioned my issue in passing on a thread here (I resent having to make a fuss on social media just to get some special attention). I was told to contact one of their people directly. I did that a few months ago. And he actually did email me back. But then he first forgot about my case for another two weeks. And then he said he would look into it immediately, but all I got is a bunch of automated emails asking me to validate my email address and things kind that. I did all of that, but it changed nothing. And my account is still suspended.
I will continue to use Stripe for MVPs and such. But I now consider it a toy solution that can’t be trusted for running a business.
Stripe cut off my revenue and deactivated customer facing payment pages. They did so without giving me prior notice, and I haven’t found a single person to talk to who would know what is going on in almost half a year now.
They’re putting their customers in serious risk of financial losses and potential insolvency. And they do not care, do not help and do not even explain.
That is the inverse of customer obsession. I wonder if the Collison brothers have lost interest in running their business like Bezos did with Amazon a few years ago.