The reason they came to this conclusion is because they said the transfer initiated from his IP address. It's the only possible conclusion I came to.
And it is entirely possible, the was a story in the UK running warning people of open wireless networks. I know data between the client and Paypal is encrypted but it's the only conclusion I came to.
Like I say, I only followed his issue in passing but that is the only way I could see it happening (without his parents actually stealing the money!)
It is more likely that it was a trojan/virus. There are several out there that monitor for just banking/paypal/payroll details, once it has something good the operator can easily bounce through the machine it's controlling to move the money.
If you do any amount of tech support, you'll find users who will misremember, outright lie, or have silly ideas about computer security. A user could tell you that of course they never go to any of those website where you might get a virus, or that their computer is acting fine, and that's how they know they don't have a virus, or that of course they would never use the same password anywhere. All of these things make me doubt users.
No, it was report on the TV where they sat outside their house and monitored all purchases they were making. They then ran a report off and went to the persons door with the report.
If you read further comments I admit a more feasible reason will probably be trojans.
And it is entirely possible, the was a story in the UK running warning people of open wireless networks. I know data between the client and Paypal is encrypted but it's the only conclusion I came to.
Like I say, I only followed his issue in passing but that is the only way I could see it happening (without his parents actually stealing the money!)