I wonder if Steam's good refund policy comes as a result of being sued by the Australian consumer regulator back in 2014. They probably figured that if they _had_ to offer refunds in one country, they might as well build goodwill by offering refunds everywhere. (Of course this is the least charitable explanation, maybe they just had a change of heart)

https://www.rockpapershotgun.com/australia-fines-valve-over-...