Even if there's a legit reason for this, the lack of support bandwidth to resolve it is a key platform governance issue. Like if there's nobody on the other end of the fax machine, at scale, that's bad for everyone who touches the stripe ecosystem.
Inability to explain it is infuriating. Absent an explanation, everyone's default assumption should be that they did it randomly, by mistake, or maliciously, and that they're liable for damages. If S is being told by law enforcement to do this, fine, I get it, but at least do an EOY report like everyone else saying '90% of our unexplained holds were court orders, stop blaming us and help us reform this'.
'Governance through obscurity' isn't going to be any better than security through obscurity
Inability to explain it is infuriating. Absent an explanation, everyone's default assumption should be that they did it randomly, by mistake, or maliciously, and that they're liable for damages. If S is being told by law enforcement to do this, fine, I get it, but at least do an EOY report like everyone else saying '90% of our unexplained holds were court orders, stop blaming us and help us reform this'.
'Governance through obscurity' isn't going to be any better than security through obscurity