It's human nature. I do this rote task so frequently that I don't know the steps.
Most of my work right now is trying to eke information out of customers about their ERP system so we can get it connected via EDI or to their Ecommerce system (shopify whatever).
So we go live, with a whole process revolving how payments are accepted - and then within an hour there's a problem. Nobody mentioned that certain customers have a different payment workflow!
Back to the drawing board, except we're already live.
Most of my work right now is trying to eke information out of customers about their ERP system so we can get it connected via EDI or to their Ecommerce system (shopify whatever).
So we go live, with a whole process revolving how payments are accepted - and then within an hour there's a problem. Nobody mentioned that certain customers have a different payment workflow!
Back to the drawing board, except we're already live.
This happens again and again.