Doesn't have to be this verbose even. Just a "I've been using Notepad++ for years now, thank you so much for it!" and a bit of "I understand that there are many issues that require your attention right now but there's this thing I'm struggling with..." Would've done.
Honestly, this looks like a troll's work. I personally would've ignored him/her because of the adage, "don't feed the trolls"
It’s not a troll (someone being deliberately offensive). If you make something free, you do get some amount of just this kind of entitled, abrasive users. It can be soul-draining and I admire Don’s kindness here.
Honestly, this looks like a troll's work. I personally would've ignored him/her because of the adage, "don't feed the trolls"