Hacker News new | past | comments | ask | show | jobs | submit login

On the pricing page I see that Enterprise includes:

Standard Support - GitHub Support can help you troubleshoot issues you run into while using GitHub. Get support via the web.

Premium support is listed as "available" (so not included):

With Premium, get a 30-minute SLA and 24/7 web and phone support. With Premium Plus, get everything in Premium plus your own Support Account Manager and more.




Right, from which you can infer that you don't get a 30-minute SLA. But not that you get no SLA at all.


A SLA is a promise to do something in a specific amount of time. If you don't have that promise you don't have an SLA.


> With Premium Plus, get everything in Premium plus [...]

Off topic, pedantic, but still...

That is horrible writing. And that's not even going into the "and more".




Consider applying for YC's Spring batch! Applications are open till Feb 11.

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: