> How does Apple manage to have human reviewers and engineers you can talk with on the phone about App Store issues?

You can't talk to reviewers on the phone.

They certainly offer the option.

> They certainly offer the option.

No, they do not.

Do you contend that they are lying when they include this in their rejection emails:

> If you have a question about your app's review, send us a message in Resolution Center. If you would prefer to speak over the phone, just let us know in your message, and we'll schedule a call.

There could be two angles to this:

- you're not talking to a reviewer or engineer unless you are a high tier dev. Bulks of devs could get standard customer support just hearing their grievances out, the same way emails get canned responses.

- devs don't all get access to the same resources or attention from Apple, and your support tier will largely depend on your revenue. I wouldn't expect a long tail app to get much attention.

I've never received an email like that. They always just say "To view or reply to the message, go to Resolution Center in App Store Connect."

Interesting. This was with a minor app that has no users and no name brand. Thus I assumed it was standard. Sorry about that, maybe it's more arbitrary than I thought.

How long ago? I haven't been rejected in 6 months or so. It's possible they've improved recently.

It was some time within the last month.

I can't say I ever look forward to rejection, but it would be interesting to see if this is a general policy shift.