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In my experience, I ordered a fake USB3 capture card (https://www.aliexpress.com/item/1005001773724519.html, check the 1-star reviews, also debunked by Marcan at https://news.ycombinator.com/item?id=30906127), filled out comprehensive documentation of it being fake USB3 and unable to capture stable footage at 1080p60, and AliExpress sided with the seller. I had to file a chargeback to get money back for the fraudulent product (and I hear chargebacks can be reversed by the seller, not sure if it happened to me).



Chargebacks can only be contested by the merchant if they have enough evidence you talk your bank into reversing.


For what it’s worth, I have successfully reversed a chargeback. I had a customer who ordered a downloadable product then did a chargeback. I presented evidence that they clicked the unique link for their download and the email exchange we had about the product. That seemed sufficient to satisfy the card processor.


This can happen. We won a lot of chargebacks as a seller, but it’s a huge hassle that you really don’t want to deal with.




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