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This is right on the money.

One emergent use case is that teams who can’t get all the fields they need added to Jira end up going around it to do their work. (The qa team, for example, may not have leverage to get a whole bunch of checkboxes added that reflect their process). Spreadsheets then become a place where their work happens, and Jira becomes the place they keep up to date to “communicate” with others.



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