What's a good Jira replacement? Redmine? Phabricator? OpenProject? Just leaving the jira server alone and hoping there's no new and exciting zero-days? One thing is clear, these guys are a bunch of cowboys who can't be trusted with any amount of data.
Linear has offered free services to users impacted by Atlassian's outage through the end of the year. I took a look at it (we aren't impacted), and notice it can import tickets from Jira, and also has a "Jira Link" where you can use Linear as a kind of front-end to Jira if you aren't ready to go all in on Jira.
When we chose Jira, one of the points that was made was: If we decide to leave Jira, there will almost certainly be an importer from Jira to the new system. Which does seem to be true. We came to Jira from Fogbugz, and I spent the better part of a month writing tools to import our tickets and wikis. Jira had a Fogbugz importer, but it was horribly broken.
Looking at Linear, there is no such escape hatch, or indeed, searching the docs I saw no "export" or "backup" capability at all.
Thanks for the reply. Linear looks pretty slick, I'll probably give it a try with the Jira Link, and get some experience with it without having to do a whole conversion plus get buyin from the rest of the team. We weren't impacted by the Atlassian outage, but Linear does seem to have a pretty compelling feature-set.
Linear is phenomenal. Probably built for a different audience than Jira (it's like Superhuman for tickets), but if you want something that works well and is opinionated I highly highly recommend it.
I've used Request Tracker for years. It's not pretty, it's written in Perl, but I can fairly easily make it do all the ticket tracking flows I care about and it just runs and runs and runs. My scale is admittedly small, but I put tens of thousands of tickets per year through my instance, and i basically never have to touch it unless I'm setting up a new queue or different flow for something.
Wow, I’ve never seen anyone mention RT here. I used it for years when I was working IT for my university while in undergrad. It worked pretty well. It didn’t have a lot of features but it allowed clients/customers to respond to tickets via email which was pretty cool at the time (late 00s). It also ran pretty fast on the terrible servers we had it on.
We still run it today; they had a major release last year, I think. Its key feature is that it remains email-first. Customers never interface with the website, for them it's all just like they're emailing a human, with some extra tooling and tracking on top.
I've used Linear and Shortcut (formerly Clubhouse). I was a huge Shortcut proponent, but there were a couple of concepts that weren't fully fleshed out.
Linear has none of these issues. I've been super impressed with it.
We switched from JIRA to Shortcut https://shortcut.com/ (formerly Clubhouse), and I'd highly recommend them. It's much better than JIRA ever was, both from a UX perspective and an implementation/performance perspective.
For pure engineering teams it’s either Gitlab or Azure Devops. Those are the most common competitors I hear about. If you have non-engineers the choice gets trickier.
