we need a better default way to communicate SLOs than "number of 9s", which are more human. how the status quo has stayed this way can only be attributed to intentional dark patterns, imho.
… honestly, even the "number of 9s" concept is a struggle for some companies. I've seen a number of SLAs that fail to correctly state a unit: it's %/<unit of time>, and I see the "unit of time" get dropped every now and then, and the resulting thing is meaningless absurdity.
> That's 43 minutes of downtime per month.
we need a better default way to communicate SLOs than "number of 9s", which are more human. how the status quo has stayed this way can only be attributed to intentional dark patterns, imho.