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> Google is much more profitable than your bank, and this is why.

That's not correct. Google is more profitable because it is a monopoly and routinely engages in illegal anti-competitive behavior.

It's precisely because this is the case that it's able to have nonexistent customer service and stay in business.




Ahh yes, Google the bastion of unethical business practices in comparison to.... checks notes banks....


Well, yeah. Bankers would go to jail [1] for the kind of market manipulation google does on ad markets [2]. The realization may not have dawned on our industry yet, but the abuses big tech is currently into are the kind that gave banks their reputation, and also their regulation.

[1] e.g.: https://www.bbc.com/news/business-36737666

[2] among others: https://www.forbes.com/sites/enriquedans/2021/01/19/jedi-blu...


In both cases the organizations would eventually descend into using the skin of newborn infants for making snack food if they thought it would make them an extra dollar.

Which is why both need aggressive regulation.


They're not as evil as e.g. Goldman Sachs, but they're significantly more evil than several local banks that I actually use.




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