Hacker News new | past | comments | ask | show | jobs | submit login

It is an odd decision for a site emphasizing the ease of onboarding visitors. Also unclear to me also what that particular snippet does? The marketing seems to imply you can skip some or all of the classic new account/login page via 'magic', so why isn't that being demonstrated here?

Similar on the need for a phone call (what is this, a pizza?)--at least let me hide behind email. But then I'm probably not the target customer, so do as you will.




Hey, great feedback. The ease of onboarding comes from simply clicking a link in your email (or from a text message) to become a user of a product--striping away the need for passwords and loaded forms that typically hinder entry to a new experience. Sorry the use of the snippet on the page wasn't clear, we'll work on highlighting that better. The snippet is being demonstrated on the page via the hub in the left corner and is connected to the "submit" button to capture email and authenticate users. By putting the snippet on your site, you can skip building a full on sign in/sign up flow and authenticate your users with our hub. Hope this helps! We're grateful for your feedback!


Thanks for the feedback here.

I totally understand the "set up a call" frustration. Since we just launched, we really want to talk to users or potential users and learn more about their use-cases. We manually onboarded our first customers (emailing snippets, etc) and learned so much about their needs and painpoints, we wanted to keep that going for a while as we grow.




Consider applying for YC's Spring batch! Applications are open till Feb 11.

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: