Great an comprehensive writeup. I use Notion (am a paying customer). And would only add that the mobile experience on Android is for roughly a month now abysmal.
First the app got stuck on the last page opened before the update. I (and judging from comments on the net many others) could switch to other pages, could create new unnamed pages, but not edit them. The app was basically unusable for weeks. I even wrote to Notion but never received a reply.
Then after weeks it got better for about a week. Now, with the latest update regarding the better text editing experience my app seems to be constantly on the verge of or actually regularly crashing. So again unusable to me.
When I am not at my desk I use Notion to quickly add to existing documents. Write down ideas for my clients and just use it as a brain dump to later structure when at my desk with a big screen.
Currently this part of managing my idea flow in my business just broke.
So while I still use them because I get value out of their incline tables and such niceties I am already looking for a suitable replacement. They need to get their quality in order. I expect my tools to work. I need to trust in my tools. Else I have no use for them in the long term.
I follow the philosophy of buying cheap the first time I need/try a new tool. And when that breaks on me after some use I know better what I really need and can buy quality items according to my needs.
I'm so sorry we broke your trust – both in the product, and your support experience. I'd appreciate it if you'd email me (jake@makenotion.com) or DM me on Twitter @jitl with your Notion account information so I can look into the breakdown here.
Can you tell me more about the app being "on the verge of or actually regularly crashing"? Is it crashing to the OS home screen, showing an "Oops" screen inside the app, or something else? Information about your Android device could also help.
First the app got stuck on the last page opened before the update. I (and judging from comments on the net many others) could switch to other pages, could create new unnamed pages, but not edit them. The app was basically unusable for weeks. I even wrote to Notion but never received a reply.
Then after weeks it got better for about a week. Now, with the latest update regarding the better text editing experience my app seems to be constantly on the verge of or actually regularly crashing. So again unusable to me.
When I am not at my desk I use Notion to quickly add to existing documents. Write down ideas for my clients and just use it as a brain dump to later structure when at my desk with a big screen.
Currently this part of managing my idea flow in my business just broke.
So while I still use them because I get value out of their incline tables and such niceties I am already looking for a suitable replacement. They need to get their quality in order. I expect my tools to work. I need to trust in my tools. Else I have no use for them in the long term.
I follow the philosophy of buying cheap the first time I need/try a new tool. And when that breaks on me after some use I know better what I really need and can buy quality items according to my needs.