Tell me you've never worked in support without telling me you've never worked in support.

In this case, the message in question was written at Sun -- by someone who would turn out to be one of Oracle's biggest critics.

I wonder who that might be! :)

EDIT: Ah, I see you claimed authorship in a comment below.

AH, now we see who cavorted inside the shell.

You would have added some expletives too if you had worked as a support engineer.