My spouse is a PT and hates her software. I get the sense that she also has an above average appreciation for the needs of the admin staff. They quote literally make the difference between a good day and a bad one by the choices they make around scheduling.
The problem is that she works for a large chain and the people with purchasing power are not clinicians.
Good point, and this was another problem we hit. Procurement for larger practices was done outside of the individual offices, making the sales less direct and more complicated to find the right person to talk to. Ultimately, we decided to target smaller practices hoping for a more straight forward sales process due to this.
The problem is that she works for a large chain and the people with purchasing power are not clinicians.