Software isn't driven by users' needs, but by how many tickmarks the marketing people can put on the brochure. This is doubly true for enterprise software, where the user is almost never the person who purchases the software (and vice-versa).
Companies struggle to get big by serving their customers well and outperforming their competitors, but once they reach a certain level of success, this is no longer necessary and products fall into a state of neglect. We saw it with Microsoft years ago, and it continues to this day, and we see it with Google.
The biggest reaction to new versions of Windows in the last 20 years or so has been "I don't want it." (with the possible exception of Windows 7, which was the last version that was significantly better than the previous version).
The most common advice I hear about Google is to not allow your business to depend on any of their products because they will pull the rug out from under you without warning when they get tired of a product, or when they replace it with something that's greatly inferior.
And in an era of instant updates, there is no incentive to make products robust and stable because it can always be patched next week.
Companies struggle to get big by serving their customers well and outperforming their competitors, but once they reach a certain level of success, this is no longer necessary and products fall into a state of neglect. We saw it with Microsoft years ago, and it continues to this day, and we see it with Google.
The biggest reaction to new versions of Windows in the last 20 years or so has been "I don't want it." (with the possible exception of Windows 7, which was the last version that was significantly better than the previous version).
The most common advice I hear about Google is to not allow your business to depend on any of their products because they will pull the rug out from under you without warning when they get tired of a product, or when they replace it with something that's greatly inferior.
And in an era of instant updates, there is no incentive to make products robust and stable because it can always be patched next week.