This link states in 2018 Apple (1st place on reliability with 665 pts) was 2-3x more reliable than Samsung (2nd place 270 pts). Then in 2019 Apple suddenly became half as reliable (now 130pts) as Samsung? Seems suspect at best.
They seem to rank based on all service calls to their third party IT firm. Apple's top service calls were printer and email help (40% between them) and hardware was 0.53%.[1]
That reliability matches my anecdotal experience. I've had multiple failures of the 2019-2020 MacBook Pro 15" & 16" models. Gone through 4 machines, and these mostly sat on desks during the pandemic. One machine due to keyboard stickiness to the point of unusability (this of course is the most known issue). Two slow logic board failures (increasingly frequent kernel panics until the machine no longer worked); the second one I didn't wait until it fully failed. One display failure.
I just switched to the new M1 Pro 16" which I'm hopeful has resilience that matches my earlier Macs that would last 4+ years -- it seems like Apple has reverted 5 years of design choices with this model (ports, MagSafe, weight, thickness, edges, keyboard -- of course with better battery/performance/screen).
https://www.geckoandfly.com/6311/the-most-reliable-laptop-su...