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From a customer/outside perspective, I absolutely see how you are coming to this conclusion, but if I suddenly handed you the checkbook to that company, keys to the office and said "Keep this place running, keep making money and keep paying these 10 salaries" your conclusion would probably be different.

I am impressed that the company had the foresight to realize that the people they currently have on suck at CS and need to be replaced with someone better at it.

That is a very self-aware decision.

Also you can't cut your nose off despite your face. Jules is clearly a talented tech lead and you can't boot the only guy out the door that understands the inner workings of such a technical company/service.

I am impressed with how this small company is dealing with this; they are doing the best they possibly can.

The proof will be in the long-term-pudding for sure, but I think these are all sensible moves.




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