It’s easy for me to reconcile after living through COVID. There are people in my own family who have emotionally told me they’d never do anything to hurt their family. Meanwhile throughout the pandemic they have purposefully hidden when they have been sick and spent full days with their elderly family and immune compromised 3 year old, touching food and participating in cooking. There is a big difference between emotional and cognitive empathy.

I also think the people who make the biggest show of how much they care tend to be the same who don’t actually act in a caring way at all.

No, I’m not surprised at all that FB employees say they really care. And that they do so very convincingly.