I work in customer facing roles. Responses like that are considered hostile. If I responded like that in a professional capacity -- like the parent comment -- I'd have a lot of questions to answer.
And from the reply, the response wasn't even correct. Bad form.
You're right, I should have been more careful when writing that comment. I was trying to express that the original issue was fixed (and the "new issue" isn't actually an issue as far as we can tell), I didn't mean for it to come out hostile but I definitely see how it looks that way. I could have done better.
And from the reply, the response wasn't even correct. Bad form.