Agreed. Not feeling obligated to care is a valuable way to moderate overreaching requests. This is different than apathy, as it is not a nihilistic impulse. Instead it is a refusal agree to the implicit premise of level of 'importance'.
Some people will be offended at this as not taking their request as seriously as they are but it can be expressed in such a way as to say "No, I'd like to be helpful but I have other priorities which require my attention". Or "No, I'd like to be helpful but this is outside the scope of my responsibilities".
Some people will be offended at this as not taking their request as seriously as they are but it can be expressed in such a way as to say "No, I'd like to be helpful but I have other priorities which require my attention". Or "No, I'd like to be helpful but this is outside the scope of my responsibilities".