Even if it was a well built app, anyone that's built an app for an F500 company, knows the hoops you have to jump through for things like compliance.
There's a good chance the app did what it was supposed to just fine, but Delta couldn't sign on because it didn't have Reporting Requirements, SOC2 Compliant or a litany of other things that an Enterprise would require to sign on.
I'm willing to bet they did offer him some $$ for the App. He probably asked for $X. Delta countered with $Y.They couldn't come to an agreement so conversations ended and Delta built the same kind of app in-house. Then the guy sues them.
I work for a company that sells a SaaS product, it's not unlike many others, but we win sales based on how flexible / well we integrate with our customer's wonky systems.
What our application does is roughly the same as anyone else's ... but for many customers ease of integration with their systems is the make or break point.
This is a good point. I am currently consulting for a F100 healthcare company, and everything they do is driven by compliance. It's the first and last thing that gets talked about in almost every meeting.
There's a good chance the app did what it was supposed to just fine, but Delta couldn't sign on because it didn't have Reporting Requirements, SOC2 Compliant or a litany of other things that an Enterprise would require to sign on.