That sucks that you had to pay for installation; yeah, I pointed out I already had residential service, so they wouldn't need to come out and they could just send me the modem, and that worked (I was actually surprised).
The $0 cancellation... I just asked for it, and got it. I never thought stuff like that worked, but apparently it's true: it never hurts to ask.
It may have helped that I directly contacted an account rep who a former IT-dept colleague had worked with and recommended to me. It's possible that the "so-and-so gave me your name and said you were very helpful" bit gave me better/more personalized service. Hard to say.
The $0 cancellation... I just asked for it, and got it. I never thought stuff like that worked, but apparently it's true: it never hurts to ask.
It may have helped that I directly contacted an account rep who a former IT-dept colleague had worked with and recommended to me. It's possible that the "so-and-so gave me your name and said you were very helpful" bit gave me better/more personalized service. Hard to say.