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80% of my problems are communication problems. Does X team know about Y team's initiatives and work? Does A team know about B team's weird use cases when they develop their platform?

The rest are resource management. It's difficult to hire the "best and brightest" and task them with mundane maintenance and general housekeeping, but those things still need to be done too. It's about striking that balance between exciting greenfield projects and making sure our older services don't rust away.




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