And I've had motherboards replaced by Toshiba, Fujitsu and just about everyone else whenever there's a major problem with an electronic device under warranty. Seems like the default "nuclear option" they use whenever the problem is non-obvious. And it didn't fix the problem more often than not.

Also I have a few ancient apple devices that work fine as ever. Though my wife does have a solid track record in destroying them (or any other brand).

Rossman's complaints didn't really bother me though. It's like a car mechanic griping at the manufacturer for making their life difficult, or a patent lawyer bashing the USPTO. Just the kind of thing you'd expect.