I can't defend confluence for various reasons, but JIRA? HELL YEAH.
The problem is that JIRA is a powerful tool that is often misconfigured or otherwise made to suck more than it should.
For example on one of my current projects, both JIRA and confluence are put behind malfunctioning SSO meaning you have extra annoying steps that sap your energy and will every time you open them. And then you have to face that someone made a royal mess in it and we have to deal with it - without access to settings to fix IT. And the final nail is that effectively we can't use any external integration, because it's all blocked, including just using the API on your own.
Now, if I had the power of administrator there...
We would have better work flow, with automation supporting human overrides.
We could link issues with our Github Enterprise and use local clients (org-jira, gojira, etc) as well as a bit integration in MS Teams.
And I would fix login so that accessing JIRA or Confluence didn't feel me with annoyance of "where is that fucking RSAID" and "goddamn fix MFA already"
The problem is that JIRA is a powerful tool that is often misconfigured or otherwise made to suck more than it should.
For example on one of my current projects, both JIRA and confluence are put behind malfunctioning SSO meaning you have extra annoying steps that sap your energy and will every time you open them. And then you have to face that someone made a royal mess in it and we have to deal with it - without access to settings to fix IT. And the final nail is that effectively we can't use any external integration, because it's all blocked, including just using the API on your own.
Now, if I had the power of administrator there...
We would have better work flow, with automation supporting human overrides.
We could link issues with our Github Enterprise and use local clients (org-jira, gojira, etc) as well as a bit integration in MS Teams.
And I would fix login so that accessing JIRA or Confluence didn't feel me with annoyance of "where is that fucking RSAID" and "goddamn fix MFA already"