If someone kidnaps your family member and asks you to pay $5M, do you think you're a customer now?

A customer willingly pays to get value in return. Having your resources stolen (even with the option to choose between data or money) just makes you a victim.

$5M on AWS gets you $5M of services. If they didn't have to actually provide anything then they could have an entire team to talk to you 24hrs a day. But these comparisons are beyond ridiculous and you know it.

> $5M on AWS gets you $5M of services.

$5M on ransomware may have saved you either $10k or $10M on security before you had to pay out.

It's impossible to have saved anything when you've been stolen from.