There was a vendor we had, they used the free version of a popular screen recorder for ALL their support tasks.

Put in a ticket asking how to do something? They sent you a link to a very slow-moving screencast of going in and turning an option on/off or configuring a setting. No audio!

Their knowledge base articles were just a collection of links to screen recordings! It was so annoying.

Guess what happened when that company shut the free version of their app down...