I earnestly think it's motivation and there's this societal pressure that software "is too hard." Just like your mom can use the Facebook app just fine. I have trouble using it, I'm worried anything I type into a box will turn into a public post with notifications going into everyone's inbox, and I've also mostly avoided it for over a decade. My grandmother over a decade ago figured out how to buy a webcam, install it, and use the software when grand kids were born.