You can’t stop someone that wants to pay to file a complaint.

Pretty sure you’ll get shut down by the networks due to chargebacks… unless you have a quick “press 9 for a refund…”

Iunno, someone that thinks they’re getting somewhere by calling Zuck directly may not know what a chargeback is.

I know Congress has tried calling upon him and just gave up.

He is providing a service to pass complaints on to Facebook. Consideration for value received. What’s illegal about that?

It's fraud.

Saying "the executive office complaint line" isn't implying it's Facebook's complaint line. There is no legal obligation for the person on the other end of a call to be who you expect.

Who would even assume that such a thing would not be outsourced if it were affiliated?

And "a priority incident" can't be a misrepresentation inasmuch as "priority" is inherently relative.

As a matter of "legal realism" people might be right that it would land you in prison if you are just Joe/Jane Schmoe. But I see absolutely no logical justification for that when companies do things at least as shady all the time without serious consequences.