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I think, in a market like this, if a new type of product appears, and starts gaining massive traction?

The CEO, the board, the top execs, marketing, etc, need to force use that product exclusively. So they know. So they get it.

Because it seemed like many floundered by not understanding the differences, what was important.

RIM could have done so much, but they didn't even get it, or seem to understand why people were bailing.

Where was RIM's board? CEO replacement took too long too.

Ah well.



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