> This account "owns" digital goods, thousands of songs, and many domain names. Google is actively stealing these things, but they don't care and, "can't help".
I long for the day that they cross the wrong person with means to take them to court over their negligence.
My very-much-not-a-lawyer understanding is that their legal obligations and liabilities are minimal on account of Gmail being offered free of charge. Anyone know if that's true?
Say I offer my front yard for anyone to use for free.
You come and set up a bbq stand to have a picnic with your friends. You walk across the street to a lemonade stand, and when you return, you're confronted with a security guard who won't let you back into my yard.
You demand entry, saying your property is in my yard. You want to speak with me, but the security guard says you can't do that. What you can do is head over to the town square and ask if anyone there knows how you can regain access to your property.
Google incentivizes and encourages users to entrust and entangle important, and often financial, aspects of their lives with Google's services, and in exchange, Google gets to profit greatly by mining their data. They also charge users money for many of their services, too.
That doesn't sound right. If you charge money, you have to deliver a product that's fit for service. You can't take people's money then refuse to deliver.
At least here in the UK, EULAs that say You have no recourse if we completely fail to deliver are generally disregarded in court, as it should be.
I long for the day that they cross the wrong person with means to take them to court over their negligence.