I've had a very different experience with customer service.
I was able to do a lot of things like dispute charges, change address, and get information very easily on the phone with less than outlandish waiting times.
And I never incurred ATM fees either by using ATM's from my bank or just by using a credit card when I didn't have any cash.
The only real advantage I'd want is more ATM availability and higher interest rates. Otherwise, I can't say I've had that bad of an experience with a bank.
I was able to do a lot of things like dispute charges, change address, and get information very easily on the phone with less than outlandish waiting times.
And I never incurred ATM fees either by using ATM's from my bank or just by using a credit card when I didn't have any cash.
The only real advantage I'd want is more ATM availability and higher interest rates. Otherwise, I can't say I've had that bad of an experience with a bank.