The point is that - if we were to take seriously the claim that consumer rights are well protected by the governments outside of the US - their help shouldn't even be needed.
My feeling living in Germany is that consumer protection rights goes as far as the "right" for some bureaucrat to keep their job. It's a constant feeling they create the problem so that they can sell the solution and get people to be oh-so-thankful for it.
I see if differently, the EU governments have made it possible that such kind of help exists, and is actually empowered to protect us.
In US, as far as I am aware it isn't even possible to have such kind of help, and those organizations that do try to help, just go through the same endless court sessions as hiring a random lawyer would do, plus having to pay them way beyond the almost symbolic "Gebühren" that you pay here.
So while the situation isn't perfect, it could be much worse.
Now if we are discussing that their support should be gratis, ok that is another matter.